terms of use
The purpose of Pepa Karnero SL's distance selling service is the national and international marketing of clothing and accessories through a distance sales channel (Internet). The products and services offered by Pepa Karnero SL, which can be contracted through www.pepaloves.com, will be governed by these Conditions of Sale, which must be accepted by Users in the remote contracting process and which will be duly confirmed by Pepa Karnero SL to the User upon completion of said contracting process.
Pepa Karnero SL reserves the right to unilaterally modify, at any time and without prior notice, the presentation, configuration and content of the Conditions of Sale required to use the Service, which will be applicable to contracts made from that moment on. .
Pepaloves.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this Pepaloves.com website after any changes constitutes your agreement to follow and be bound by the terms and conditions that have changed. For this reason, we recommend that you review these Terms and Conditions each time you use this website.
Use restrictions
The use of the Service requires prior registration by the Client.
The User undertakes to use the Service correctly and diligently and in accordance with the Law, these Specific Conditions, generally accepted morality and good customs and public order.
The User undertakes to refrain from using the Service for purposes or effects that are illegal, harmful to the rights and interests of third parties, prohibited or that in any way may damage the Service or prevent the normal use or enjoyment of said Service, computer equipment, the software, documents, files, and all types of content stored on the computer equipment of Pepa Karnero SL or third parties.
Pepa Karnero SL reserves the right to adopt the measures it deems appropriate in the event that there are indications of fraudulent use of the Service.
Limitation of liability
Pepa Karnero SL could not be considered responsible for non-compliance with the contract concluded in the event of stock out or unavailability of the product, force majeure, disturbance or total or partial strike, in particular, of postal services and means of transport and/or communications, flood or fire. In case of dispute, the client will contact Pepa Karnero SL as a priority to obtain an amicable solution.
Pepa Karnero SL reserves the right to modify the general conditions of sale without prior notice, and may change, delete or add both the content and services provided through it and the way in which these appear to be presented or located on its servers. . Compensation
You agree to indemnify Pepaloves.com, its directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions. or any activity related to your account (including negligent or unlawful conduct) by you or any other person accessing the site using your Internet account.
Resignation
This site and the materials and products on this site are provided “as is,” without warranties of any kind, either express or implied to the fullest extent permitted by applicable law, which pepaloves.com expressly or impliedly disclaims. Pepaloves.com does not warrant that any errors or interruptions in the website will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Pepaloves.com does not make any warranties or representations regarding the use of the materials on this site in terms of their truthfulness, accuracy, adequacy, usefulness. Otherwise, the above limitations may not apply to you.
Hiring process
Pepa Karnero SL makes available to Users, on the website www.pepaloves.com, various clothing and accessory products marketed and manufactured directly by Pepa Karnero SL, the contracting of which will be carried out by the User completing the different forms that are presented throughout the entire purchase process and the express acceptance by the User of these Specific Conditions and of all the conditions applicable to the product and/or service contracted.
In the contracting process through the website www.pepaloves.com, sending the form once completed will finalize the contracting process and will imply full acceptance by the User of the commercial proposal of Pepa Karnero SL and the applicable conditions. .
Pepa Karnero SL will keep a copy for its own files in electronic format of said contract. Confirmation of contracting: Once the distance selling process is completed, Pepa Karnero SL will provide the User with confirmation of the purchase made, which will include all the conditions applicable to the contracted product and/or service. In the event that a transaction fails for any reason, Pepa Karnero SL will notify the User. To the extent permitted by law, Pepa Karnero SL will have no liability to the User for failed transactions.
In the contract made through the website www.pepaloves.com, Pepa Karnero SL will carry out said confirmation by sending by email the confirmation of the contract and the conditions applicable to it.
Cookies policy
In order to collect data so that our website works as efficiently as possible, we use cookies, so by browsing our website you will be accepting their use.
The use of cookies implies automatic data collection that we use to recognize recurring users and thus be able to personalize future visits. All data collected is subject to the Privacy Policy and Cookies Policy.
What is a cookie?
Cookies are small files that store information that is both relevant to us, such as the duration of the visit to our portal, frequency of visits or user preferences, as well as necessary for the correct functioning of our page, such as allowing payment on the website. page or recognize already registered users.
Apart from normal cookies, we also use Google Analytics cookies, a service provided by the Google company that helps us by collecting and analyzing information about visits to our website so that we can improve the functioning and personalization of our website.
How to deactivate cookies?
a) Internet Options > Privacy > Settings. To learn more visit: http://windows.microsoft.com/es-es/windows-vista/block-or-allow-cookieshttp://windows.microsoft.com/es-es/windows7/how-to-manage -cookies-in-internet-explorer-9
b) If you use Firefox, in the menu option Tools > Options > Privacy > Cookies. To learn more visit: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
c) If you use Chrome, in the Options > Advanced Options > Privacy section. To learn more visit: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
d) If you use Opera, in the Security and Privacy option, you can configure the browser. To learn more visit: http://www.opera.com/help/tutorials/security/cookies/
FAQ
Do you ship to the entire Spanish territory? Do you ship worldwide?
Yes From €30 shipping costs are free within the European community!
When will I recive my order?
Spain and Portugal:
You will receive your order in 24-48 business hours.
Other countries:
You will receive your order in 5-10 business days.
What payment methods do you accept?
We accept:
Credit or debit card
PayPal
Wire transfer
I have chosen the wrong size or I am simply not satisfied with my order. Can I change it?
Of course you can exchange it but you will have to take care of the shipping to our warehouses, whether you want to exchange it for another item or return it. Visit our “exchange and returns” conditions
I have received an incorrect item in my order.
You must immediately contact our Customer Service department with the information and number of your order. This service will be responsible for resolving it in any case in the shortest possible time.
Have you received my return?
As soon as your return is processed by our warehouse, we will send you an email to let you know.
I can't find the solution to my problem, can I contact you?
Of course, whenever you need it, don't hesitate. You can write to us at: onlineshop@pepaloves.com Or call us: +34 95 237 80 67