Shipping to Spain (Except Canary Islands, Ceuta, and Melilla) and Portugal (Except Madeira and Azores)
FREE shipping on orders over €40.
Orders below this amount have a shipping cost of €2.90.
Delivery in 24/48 hours (Monday–Friday, non-holidays).
Canary Islands, Ceuta, and Melilla
FREE shipping on orders over €70.
Orders below this amount have a shipping cost of €5.90.
Delivery within 4-6 business days (Monday–Friday).
Shipping to the European Union (ZONE 1)
FREE shipping on orders over €100.
Orders below this amount have a shipping cost of €11.90.
Delivery time: 3-4 business days (Monday–Friday).
Included countries: Italy, France, Austria, Belgium, Czech Republic, Denmark, Germany, Hungary, Ireland, Luxembourg, Netherlands, Poland, Slovenia, Slovakia.
Shipping to the European Union (ZONE 2)
Shipping cost: €16.90.
Delivery time: 5-7 business days (Monday–Friday).
Included countries: Switzerland, Bulgaria, Estonia, Finland, Lithuania, Norway, Romania, Sweden.
Taxes and Duties
All orders to the Canary Islands, Ceuta, Melilla, Andorra, and Gibraltar may be subject to additional customs taxes and duties. These fees are determined by customs authorities.
Unfortunately, we have no control over these charges and cannot estimate their cost, as customs policies and duties vary by country.
We recommend contacting your local customs office to check updated fees before placing your order to avoid unexpected costs.
We do our best to include all necessary documentation and fulfill any local authority requirements for delivery at the destination. For this reason, we may need some personal information (ID number, passport, or driver's license) for international documentation.
For any questions, feel free to contact our eShop team by emailing onlineshop@pepaloves.com.
PAYMENT METHODS
Credit/Debit Card:
You can use most credit cards (VISA, VISA Electron, MasterCard, American Express, etc.) to pay for your order. All credit or debit cardholders are subject to validation and authorization by both us and the card issuer to ensure security and prevent fraud.
PAYPAL:
With a PayPal account, you can pay quickly, securely, and without additional fees. As an electronic payment method, the transaction is processed instantly. This guarantees faster order processing and shipping times. Likewise, refunds or returns are equally quick with this method in case you wish to exchange or return an item.
BANK TRANSFER:
When selecting this option, we will provide instructions to complete the payment correctly.
